Please note that we cannot amend an order once dispatched - contact our customer services team should you wish to make any changes to your order prior to it leaving us.
Returns & Refunds
If you're unhappy with your purchase, we'll find a solution for you!
We hope that your DCA order provides you with the premium quality you have come to know and expect from us over the last 40 years, however if you are not completely happy with your purchase for whatever reason, please see our returns guide below.
Change of Mind - 28 Day Returns*
If you change your mind, you have up to 14 days from the date the order was delivered, to notify us of your intention to return. Once you have received approval from our team, the package must be received into our warehouse within 28 days from your initial delivery.
Please follow the steps below to return your online purchase:
Contact us to notify that you would like to return your purchase. You can contact us by email (sales@dcaflock.com) or by telephone 023 8061 3700. Upon approval of your return, a returns address will be provided.
In the returns parcel, please include your Dispatch Note and information regarding the 'Reason for Return'. Your Dispatch Note can be found on the outside of your parcel. This will enable us to process your return more efficiently.
Unwanted/Unused items must be unopened, in their original packaging and in a saleable condition. Once received back at our warehouse and fully inspected, we will refund the value of the returned products to your original payment method.
Please note, with the exception of faulty or damaged goods, we cannot accept the return of products that have been opened or used.
Return postage to be paid for by the Customer.
Damaged & Faulty Goods
In the unfortunate experience of damage or fault, please report this to us within 24 hours of delivery - outside of this period damages will be deemed to have happened after the delivery event and claims for damages outside this period may be rejected.
In extreme cases where damage is visible prior to delivery being completed; please reject the delivery so that the goods are returned with the drive back to us at DCA. Please notify us immedieately if this event has occured.
Please follow the steps below to return your online purchase:
Contact us as soon as possible to notify us that your product is damaged or faulty. You can contact us by email (sales@dcaflock.com) or by telephone 023 8061 3700.
If a product arrives with you damaged or faulty, you will need to send us a picture of the damaged/faulty item prior to any refund or replacement being issued. If the picture confirms the damage/fault reported, we will refund the value of the damaged product to your original method of payment, or send you an exact replacement product. We cannot send you a different product as a replacement.
If you are unable to send us pictures of the damage/fault, you will need to return the item to us. Once received back at our Warehouse, we will inspect the item and if our inspection confirms the damage/fault reported, we will refund the value of the returned damaged product to your original method of payment, or send you an exact replacement product. We cannot send you a different product as a replacement.
Return postage to be paid for by the Customer.
Items that can't be returned
In most cases, as long as the item/s returned to us are unused, saleable and in their original packaging, we can accept and process your return and refund as efficiently as possible. There are however some circumstances that have some exceptions;
Made to order - If an item in the order has been manufactured to order, is bespoke or has been personalised to suit your requirements, you will be unable to return this for a refund.
Hazardous Items - Products classified as hazardous materials or that use flammable liquids or gases (contact us directly for service, warranty, return, and refund information) are unable to be returned for a refund.
We try to process returns/refunds as soon as possible once they have reached our Warehouse. We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If this is not possible, we will contact you via phone or email.
When posting your return, ask the post office for your proof of posting certificate and retain it for your reference. The post office will also provide you with a parcel tracking reference. Please note that you will be responsible for the costs of returning the items, unless we delivered the item to you in error, or if the item is damaged or defective.
We cannot be held responsible for parcels lost in transit when using Royal Mail or any other alternative delivery service which has not been arranged by DCA.
Exchanges
If you're unhappy with your purchase, we'll find a solution for you!
We hope that your DCA order provides you with the premium quality you have come to know and expect from us over the last 40 years, however if you are not completely happy with your purchase for whatever reason, please see our exchange guide below.
Change of Mind - Product Exchange
You have up to 14 days, from the date the order was delivered, to notify us of your right to exchange. Once you have received approval from our team, you must return your product to our Warehouse prior to the exchange being dispatched.
Please follow the steps below to return your purchase for a product exchange:
Contact us to notify that you would like to exchange your purchase. You can contact us by email (sales@dcaflock.com) or by telephone 023 8061 3700. Upon approval of your exchange, a returns address will be provided.
In the returns parcel, please include your Dispatch Note and information regarding the replacement product required from the exchange. Your Dispatch Note can be found on the outside of your parcel. This will enable us to process your exchange more efficiently.
Unwanted/Unused items must be unopened, in their original packaging and in a saleable condition. Once received back at our warehouse and fully inspected, we will process your exchange and dispatch the requested product to the original delivery address on the order.
Please note, with the exception of faulty or damaged goods, we cannot accept the return/exchange of products that have been opened or used.
Product exchanges depend on current stock levels and are subject to change daily. If we are unable to offer you an exchange, you will be notified by email and we will process a refund back to your original payment method.
Return postage to be paid for by the Customer.
When posting your return, ask the post office for your proof of posting certificate and retain it for your reference. The post office will also provide you with a parcel tracking reference. Please note that you will be responsible for the costs of returning the items, unless we delivered the item to you in error, or if the item is damaged or defective.
We cannot be held responsible for parcels lost in transit when using Royal Mail or any other alternative delivery service which has not been arranged by DCA.
